Terms and Conditions

Updated: 11 June 2026

1. Purpose

These General Terms and Conditions of Sale (the “GTC”) govern the terms under which Dalila Amoca, a sole trader (hereinafter “Winslor”) provides its online subscription services to the Business Customer subscribing to a plan via the website winslor.com.

Any subscription implies full and unconditional acceptance of the T&Cs, the Terms of Use and the Privacy Policy. The Customer declares that they have the legal capacity to subscribe on behalf of the company they represent.

2. Definitions

• Service: the Winslor online platform, its features and the associated infrastructure.
• Customer: any legal entity (or natural person acting for business purposes) who has subscribed to a Plan.
• Plan: the chosen subscription package (Starter, Business, Pro, Performance).
• Shop or Workspace: the e-commerce or restaurant platform provisioned for the Customer.
• Content: the data provided or generated by the Customer in the course of using the Service (products, orders, customers, etc.).

3. Description of the Service

Winslor provides the Customer with an online platform enabling them to manage an online shop (and, where applicable, a Catering module) on a .winslor.com subdomain and/or a custom domain.

The features available depend on the Plan subscribed to, in accordance with the price list published on the Pricing page, which is subject to change over time.

4. Subscription, payment and invoicing

4.1 Subscription

Subscription is carried out online via Stripe Checkout. The Plan, payment method and shop ID are confirmed prior to validation. The subscription takes effect upon receipt of payment.

4.2 Pricing

Prices are quoted in euros. Winslor is subject to the VAT exemption scheme (Article 293 B of the General Tax Code): no VAT is charged and invoices bear the statement “VAT not applicable, Art. 293 B of the General Tax Code”. The applicable rates are those displayed on the website at the time of subscription.

4.3 Billing cycle and renewal

The Customer chooses their billing cycle upon subscription: monthly (due every month) or annually (due every twelve months, paid in a single instalment upon subscription). The subscription is automatically renewed on each due date, unless renewal is deactivated in accordance with the conditions set out in Article 6. The registered payment method is automatically debited on each renewal. The Customer may change their billing cycle at any time via their dashboard; the change takes effect on the next due date.

4.4 Non-payment

In the event of a failed direct debit, Winslor may suspend access to the Service after a formal notice has remained unheeded for 7 days. Suspension does not exempt the Customer from paying the sums due.

4.5 Free trial

Every new subscription to a Plan includes a free trial period of fourteen (14) calendar days, starting on the subscription date. A valid payment method is required at signup, but no amount is charged before the trial period expires.

The Client may cancel free of charge at any time during the trial period, from their customer portal; the cancellation then takes effect at the end of the trial and no amount is due. If the subscription is not cancelled before the trial expires, it starts automatically and the first charge occurs according to the chosen billing cycle (monthly or annual), in accordance with article 4.3.

The free trial is limited to one (1) period per shop created. Winslor reserves the right to refuse or terminate a trial in the event of abusive or fraudulent use, in particular the creation of multiple accounts in order to accumulate trial periods.

5. Changing Plans

The Customer may, at any time via their dashboard, change their Plan (upgrade or downgrade). Any pro-rata adjustment is managed by Stripe in accordance with the applicable rules. The features of the new Plan are available immediately.

6. Termination

6.1 Termination at the Customer’s initiative

The Customer may disable the renewal of their subscription at any time via the Stripe portal accessible from their dashboard. Termination takes effect at the end of the current period — monthly or annually, depending on the billing cycle chosen in Article 4.3. Access to the Service is maintained until that expiry date. No refund, whether full or pro-rata, is due for the current period, in particular for an annual subscription terminated during the period.

6.2 Termination by Winslor

Winslor may terminate the subscription as of right in the event of a serious breach by the Customer of their obligations (non-payment, fraudulent use, breach of the T&Cs), following a formal notice that has remained unheeded for 15 days.

6.3 Consequences of termination

Upon termination of the subscription, access to the Service is suspended. The Customer’s Content is retained for 30 days for the purposes of export or recovery, then permanently deleted. The Customer is solely responsible for exporting their data within this period.

7. Customer’s obligations

The Customer undertakes to:

• Provide accurate and up-to-date information upon subscription;
• Keep their login details confidential;
• Use the Service in compliance with applicable laws and regulations;
• Not to sell, via the platform, any products or services that are illegal, counterfeit, or infringe the rights of third parties;
• Comply with their own legal obligations as a shop operator (legal notices, their own T&Cs, GDPR obligations towards their end customers, etc.).

8. Winslor’s Obligations

Winslor undertakes to provide the Service with due diligence and in accordance with best practice, and in particular:

• To use reasonable means to maintain a target availability rate of 99.9% (excluding scheduled maintenance and force majeure), without any guarantee of results;
• Back up the Customer’s data regularly in accordance with the features of the Plan;
• Notify the Customer in the event of a significant incident affecting the Service;
• Apply state-of-the-art security measures.

The Service is provided on a best-efforts basis. Winslor shall not be held liable for any interruptions related to maintenance, scheduled updates or external causes (third-party suppliers, force majeure).

9. Intellectual Property

Winslor retains ownership of all elements comprising the Service (code, design, trademarks). The Customer is granted a personal, non-exclusive and non-transferable licence to use the Service for the duration of their subscription.

The Customer remains the owner of their Content. They grant Winslor a licence to use the Content limited to what is strictly necessary for the provision of the Service (hosting, processing, backup).

10. Personal data and data processing (GDPR)

The processing of Winslor users’ personal data is described in the Privacy Policy.

Where the Customer processes, via the platform, the personal data of its own end customers, it acts as the data controller and Winslor as the data processor within the meaning of Article 28 of the GDPR. This clause constitutes the data processing agreement between the parties.

10.1 Purpose, duration and scope

Winslor processes the data for the sole purpose of providing the Service (hosting the shop, processing orders, managing customers and related communications) for the duration of the subscription. The data concerned includes, in particular: the identity and contact details of end customers, order, delivery and billing data, and purchase history. The data subjects are the Client’s end customers and prospects.

10.2 Winslor’s obligations

• To process data solely on the basis of the Client’s documented instructions — these T&Cs and the use of the platform constituting such instructions — unless otherwise required by law;
• To ensure the confidentiality of the data and to grant access only to authorised persons bound by a duty of confidentiality;
• Implement the appropriate technical and organisational measures (Art. 32 GDPR) described in the Privacy Policy;
• Assist the Client, as far as possible, in responding to requests from data subjects to exercise their rights and in fulfilling its obligations regarding security, breach notification and impact assessments (Articles 32 to 36 of the GDPR);
• Notify the Client of any data breach concerning them as soon as possible after becoming aware of it;
• Upon termination of the subscription, delete or return the data in accordance with the terms of Article 6.3;
• Make available to the Client the information necessary to demonstrate compliance with these obligations and to enable audits to be carried out.

10.3 Sub-processors

The Customer authorises Winslor to use the sub-processors listed in the Privacy Policy (hosting, payment, email delivery, etc.). Winslor imposes equivalent protection obligations on them and remains responsible for their fulfilment. Winslor shall inform the Customer of any proposed changes, and the Customer may object to such changes on legitimate grounds.

11. Liability

Winslor’s liability hereunder is limited, for all causes of action combined, to the total amount of sums actually paid by the Customer during the twelve (12) months preceding the event giving rise to liability. Winslor shall not be held liable for indirect damages (loss of turnover, customers, reputation, etc.).

12. Force majeure

Neither party shall be held liable for any breach resulting from a force majeure event within the meaning of Article 1218 of the Civil Code, in particular: natural disaster, conflict, large-scale cyberattack, major failure of a third-party supplier (hosting provider, energy supplier, telecoms operator).

13. Confidentiality

Each party undertakes to maintain the confidentiality of information exchanged in connection with the provision of the Service, throughout the term of this agreement and for a period of five (5) years following its termination.

14. Amendments to the T&Cs

Winslor may amend these T&Cs. Any substantial amendment shall be notified to the Customer by email at least thirty (30) days before it comes into force. Continued use of the Service after this date shall constitute acceptance of the new T&Cs.

15. Governing Law and Jurisdiction

These T&Cs are governed by French law. In the absence of an amicable resolution, any dispute relating to their formation, interpretation or performance shall fall within the exclusive jurisdiction of the courts of Strasbourg.