Help Center

How can we help you?

Clear guides to help you set up and manage your shop. Can’t find the answer you’re looking for? Email us at contact@winslor.com — we’ll reply personally.

Start

Launching my online restaurant: the starter’s guideThe key steps to putting your menu online, taking orders and launching your restaurant on Winslor.Starting my shop: a beginner’s guideThe first steps after signing up: set your password, configure your account details, connect Stripe and publish your first products.

My menu

Create and manage my menuCreate your menu: categories, dishes, options, set menus, and manage out-of-stock items with a single click.

Service

Tables, QR codes and seating planCreate your tables, print their QR codes and monitor your dining area in real time using the seating plan.Kitchen and front-of-house screens (tablets)How to pair and use the two screens dedicated to the tablets — kitchen and front-of-house — without using up a team account.Taking, processing and settling ordersMonitor service in real time from the order board: accept, prepare and process orders, and manage refunds and manual orders.

Bookings

Managing bookingsEnable bookings, set your service times and capacity, choose between automatic or manual confirmation, and keep track of your daily schedule.

Sell

Add my first productCreate a complete product listing: details, price, photos, variants (sizes, colours), category, status and visibility.Understanding my statisticsView your dashboard and the Analytics page: turnover, orders, average basket value, trends and status breakdown.Sending your orders: standard rate or SendcloudSet up your delivery: get a flat-rate quote in two minutes, or connect Sendcloud (Pro and above) for labels, tracking and automated returns.

Payments & subscriptions

Set up Stripe and receive my paymentsConnect your Stripe account to receive payment for your sales directly, with no commission from Winslor. Steps, processing times and troubleshooting.Manage my subscriptionChange your plan, switch to annual billing, update your card or cancel your subscription — you can do it all via the billing portal.Manage your shop’s VATSet up VAT, choose your scheme (domestic or OSS), select the reduced rates for each product, and manage your returns.Your restaurant's VATMultiple rates depending on the mode of consumption (dine-in, takeaway, drinks) — Winslor applies the correct rate automatically.

Your shop

Customise my shop window and my menu pageMake a good first impression, tell your story and display your reviews and social media feeds via Restaurant → Showcase.Connect my domain nameConnecting your own domain (e.g. maboutique.com) to your Winslor shop: DNS records, verification and lead times.Customise my shopEdit your profile, editorial pages (About, FAQ, Returns, Delivery) and legal pages via the settings.List my shop on GoogleConnect your shop to Google Search Console to appear in search results: verification, sitemap and indexing times.

Help Center · Winslor