Help Center
How can we help you?
Clear guides to help you set up and manage your shop. Can’t find the answer you’re looking for? Email us at support@winslor.com — we’ll reply personally.
Getting started
- Starting my shop: a beginner’s guideThe first steps after signing up: set your password, follow the getting started guide and publish your first products.
- RestaurantLaunching my online restaurant: the starter’s guideThe key steps to putting your menu online, taking orders and launching your restaurant on Winslor.
Sell
- Add my first productCreate a complete product listing: details, price, photos, variants (sizes, colours), category, status and visibility.
- Understanding my statisticsRead your dashboard and the Analytics page: live activity, turnover, orders, average basket, conversion funnel and traffic sources.
- Sending your orders: delivery methods and SendcloudSet up your delivery: flat-rate methods or store pickup in a few minutes, or connect Sendcloud (Business and above) for pickup points on an interactive map, real-time rates, labels, tracking and automated returns.
- Sell on Pinterest, Google Shopping and InstagramConnect your catalogue to Pinterest, Google Merchant Center and Meta with your shop’s product feed, and claim your website on Pinterest.
Payments & subscriptions
- Set up Stripe and receive my paymentsConnect your Stripe account to receive payment for your sales directly, with no commission from Winslor. Steps, processing times and troubleshooting.
- Manage my subscriptionChange your plan, switch to annual billing, update your card or cancel your subscription — you can do it all via the billing portal.
- Manage your shop’s VATSet up VAT, choose your scheme (domestic or OSS), select the reduced rates for each product, and manage your returns.
- Collect US sales taxFor a business based in the United States: declare your states, choose your product category, and what remains your responsibility.
- RestaurantYour restaurant's VATMultiple rates depending on the mode of consumption (dine-in, takeaway, drinks) — Winslor applies the correct rate automatically.
Your shop
- Connect my domain nameConnecting your own domain (e.g. maboutique.com) to your Winslor shop: DNS records, verification and lead times.
- Customise my shopEdit your profile, editorial pages (About, FAQ, Returns, Delivery) and legal pages via the settings.
- List my shop on GoogleConnect your shop to Google Search Console to appear in search results: verification, sitemap and indexing times.
- Connect Google Analytics, the Meta Pixel and the Pinterest tagFind your IDs, paste them into Winslor, check that tracking works and understand why these tools count fewer visitors.
- Add a live chat (Crisp)Show a chat button on your shop and answer your customers in real time from Crisp, on your computer or your phone.
- RestaurantCustomise my shop window and my menu pageMake a good first impression, tell your story and display your reviews and social media feeds via Restaurant → Showcase.
My menu
RestaurantService
Restaurant- Tables, QR codes and seating planCreate your tables, print their QR codes and monitor your dining area in real time using the seating plan.
- Kitchen and front-of-house screens (tablets)How to pair and use the two screens dedicated to the tablets — kitchen and front-of-house — without using up a team account.
- Taking, processing and settling ordersMonitor service in real time from the order board: accept, prepare and process orders, and manage refunds and manual orders.