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Shipping your orders: simple rate or Sendcloud

Set up your shipping: a flat rate in two minutes, or connect Sendcloud (Pro and up) for automated labels, tracking and returns.

Winslor offers two ways to handle shipping. The simple rate, available on every plan, applies a flat price to all orders. From the Pro plan, you can connect your own Sendcloud account to get real-time carrier rates at checkout, buy labels in one click, track parcels automatically and handle returns.

The simple shipping rate (every plan)

  1. Go to Settings → Shipping in your admin.
  2. Set your flat rate (€0 = free shipping).
  3. Optional: a “free above” threshold and the list of countries you serve (no country selected = worldwide).
  4. Save — the checkout applies this rate immediately.

The simple rate also acts as a safety net: if your carrier account is temporarily unavailable, customers see this rate and can still order.

Connecting Sendcloud (Pro plan and up)

The Sendcloud account is yours — like your Stripe account. You pay your labels directly to Sendcloud (free account up to about 50 shipments per month), and Winslor takes no commission. Sendcloud covers Mondial Relay, Colissimo, Chronopost, DHL, UPS and many more.

  1. Create your account at account.sendcloud.com/signup with your shop email. When asked for “Platform & Integrations”, choose “Sendcloud API” — Winslor connects through the API.
  2. In Sendcloud, open Settings → Integrations and create a “Sendcloud API” integration.
  3. Copy the generated public key and secret key.
  4. In Winslor, go to Settings → Shipping, paste both keys and click “Connect”.
  5. Choose your sender address (the one configured in your Sendcloud account).
  6. Copy the webhook URL shown in Winslor and paste it into the “Webhook URL” field of your Sendcloud integration — this keeps tracking in sync in real time.

No webhook configured? Tracking still syncs automatically every hour.

Buying a label

  1. Open the order in Orders.
  2. In the “Carrier label” card, click “Buy the label”.
  3. Choose the offer (if your customer picked one at checkout, it is pre-selected).
  4. Download the PDF and stick it on the parcel — the tracking number is filled automatically.

Everything is automatic from there: when the carrier picks up the parcel, the order moves to “Shipped” and your customer receives the tracking email; on delivery it moves to “Delivered”.

Returns

When you approve a return in Returns, a “Generate the return label” button appears. The label is emailed to your customer as an attachment. When the parcel arrives back at your address, the return moves to “Received” and you are notified — you then refund in one click. If you prefer, enable automatic refund on reception in Settings → Shipping (off by default, so you can inspect the parcel first).

Product weights and international

  • Fill in your product weights (Logistics block of the product form): carrier rates depend on them. Without a weight, Winslor counts 500 g per item.
  • To sell outside the European Union, add the HS code (customs) and country of origin on your products — customs declarations (CN22/CN23) are then generated automatically with the label.

Does this article not answer your question? Please email us at contact@winslor.com.