Sending your orders: delivery methods and Sendcloud

In Settings → Delivery, you create your delivery methods. Each method says for itself where it ships, what it costs and from what amount it is free. Flat-rate delivery and store pickup are available on all plans. From the Business plan onwards, you can also connect your own Sendcloud account to get real-time carrier rates at checkout, purchase your labels with a single click, track parcels automatically and manage returns.

Create a delivery method (all plans)

1. Go to Settings → Delivery in your admin panel, then click “Add a method”.
2. Choose the type: “Delivery” or “Store pickup”.
3. Give it the name your customers will see (“Colissimo”, “Express delivery”…), a rate (€0 = free) and, if you wish, a “Free from” threshold.
4. Choose its countries: France, European Union, Worldwide, or a specific list. For a pickup, enter the address and your opening hours instead.
5. Save: at checkout, your customers see the methods for their country, from cheapest to most expensive.

Several methods can coexist, for example “France” at €4.90 and “Europe” at €12.90. The countries you ship to are simply those of your methods: a country that appears in no method cannot be chosen at checkout.

A “Delivery” method asks for your customer's address: even if you name it “Mondial Relay”, it does not let them choose a pickup point. Pickup-point delivery, where your customer chooses their pickup point on an interactive map, comes with Sendcloud (Business plan and above), described below.

Show an estimated delivery date (all plans)

Instead of a plain delay, your customer sees a date when paying (“Estimated delivery: Sep 24 – 26”). It also appears in the confirmation email and on their order. Everything is set in Settings → Delivery, “Dispatch times” card.

1. “Preparation time (days)”: the number of shipping days between the day the order counts and the parcel leaving (0 = it leaves the same day).
2. “Order cut-off time”: before this time, the order counts that day; after it, the next shipping day. It also applies when you don't ship the same day.
3. “Shipping days”: the days you send out parcels. Public holidays in your country are excluded automatically.
4. On each delivery method, enter the transit time in business days: a single figure for a fixed delay, a minimum and a maximum for a range.

Example: 2 days of preparation, cut-off at 14:00, shipping Monday to Friday, transit of 2 to 3 business days. An order placed on Monday at 10:00 leaves on Wednesday and is estimated to arrive between Friday and Monday. Placed on Monday at 16:00, it leaves on Thursday and is estimated to arrive between Monday and Tuesday.

This date commits you to your customers, so allow some margin. As long as the preparation time is empty, no date is shown and your customer only sees the transit time. There is no date for in-store pickup either; for Sendcloud offers, the transit time comes from the carrier.

Connect Sendcloud (Business plan and above)

The Sendcloud account belongs to you — just like your Stripe account. You pay for your labels directly to Sendcloud (free account for up to around 50 shipments per month), and Winslor takes no commission. Sendcloud includes Mondial Relay, Colissimo, Chronopost, DHL, UPS and many others. With Sendcloud, your customers can also choose their pickup point on an interactive map at checkout, if the carriers enabled in your account offer them.

1. Create your account at account.sendcloud.com/signup using your shop’s email address. Under ‘Platform & Integrations’, select ‘Sendcloud API’: Winslor connects via the API.
2. In Sendcloud, go to Settings → Connected shops and create a ‘Sendcloud API’ integration.
3. Copy the generated public key and private key.
4. In Winslor, go to Settings → Delivery, paste the two keys and click ‘Connect’.
5. Select your delivery address (the one set up in your Sendcloud account).
6. A “Carrier” method is added to your methods: choose its countries (those your Sendcloud carriers serve), its free-shipping threshold and its fallback rate, then save. The fallback rate applies when Sendcloud cannot quote (outage, disconnected account, no offer for the country, or shop moved below the Business plan), so your customers can still order.
7. Copy the webhook URL displayed in Winslor and paste it into the ‘Webhook URL’ field in your Sendcloud integration: this is what synchronises real-time tracking.

Important: before buying your first label, add a payment method in Sendcloud (Profile → Billing → Payment method). Postage is paid — without a payment method, Sendcloud refuses to create the label.

No webhook configured? Tracking still synchronises automatically every hour.

Your other methods (flat-rate delivery, store pickup) are still offered alongside Sendcloud's offers, in the countries they serve: they are not a fallback. If a flat-rate method duplicates Sendcloud (for example a flat-rate “Colissimo” to France), untick “Offered to customers” on that method; the Shipping page flags it as “Possible duplicate”.

Buy a label

1. Open the command in Commands.
2. On the ‘Shipping Label’ tab, click ‘Buy label’.
3. Select the offer (if your customer has selected an offer at checkout, it will be pre-selected).
4. Download the PDF and stick it on the parcel: the tracking number is filled in automatically.

After that, everything happens automatically: once the carrier has collected the parcel, the order status changes to ‘Dispatched’ and your customer receives a tracking email; upon delivery, it changes to ‘Delivered’.

Returns

When you approve a return in Returns, a ‘Generate return label’ button appears. The label is sent to your customer as an email attachment. Once you’ve received the parcel, the return status changes to “Received” and you’ll be notified — you can then issue a refund with a single click. If you prefer, you can enable automatic refunds upon receipt in Settings → Delivery (disabled by default, to allow you to inspect the parcel).

Product weight and international shipping

• Please enter the weight of your products (in the ‘Logistics’ section of the product page): carrier rates depend on this. If no weight is entered, Winslor will assume 500 g per item.
• To sell outside the European Union, add the HS code (customs) and the country of origin to your products: customs declarations (CN22/CN23) are then generated automatically along with the label.