Manage customer reviews and their photos

Your customers' reviews appear on each product page and in the Reviews section of your homepage. You manage them from the “Customer reviews” page of your admin.

Who can leave a review

Only a customer who received the product can rate it: their order was delivered, or shipped at least 7 days ago. They leave their review from the product page, from their account, or through the link in the e-mail sent after delivery, even without an account. Each review carries the “Verified purchase” label.

Automatic or checked publishing

By default, a review is published as soon as it is left. To read each review before it goes live, turn off “Automatic review publishing”: new reviews then wait for your approval in the “Pending” tab.

Photos in reviews

A customer can attach up to 3 photos to their review. Each photo waits for your approval before it appears on your shop, even when reviews are published automatically: a photo may show the parcel label, with the customer's name and address, or a face.

• Open the “Pending photos” tab, then click a thumbnail to enlarge it.
• “Approve” publishes the photo. On the review card, “Approve the photos” publishes them all at once.
• “Reject” asks for a reason, which the customer receives by e-mail. The photo file is deleted.

To stop receiving photos, turn off “Photos in reviews”: your customers can no longer attach any, and none is shown. Nothing is deleted: turning it back on restores the approved photos.

What you may decline

The law forbids rejecting a review or a photo because it is negative: a photo showing a defect or a damaged product must be published. Only decline what is abusive, off-topic or illegal, or what shows personal details. The reason for each refusal is sent to its author.

Do not offer a discount in exchange for a review or a photo: your shop states that its reviews are published without anything in return.

Reports

Under each review, the “Report this review” link lets any visitor report it. A reported review says so in your list: read it again, without rejecting it only because it was reported.