Service

Taking, processing and settling orders

Monitor service in real time from the order board: accept, prepare and process orders, and manage refunds and manual orders.

The core of the service is managed via Restaurant → Orders. This dashboard displays your orders in real time: it refreshes automatically and beeps with every new order, so that nothing slips your attention during the rush.

What appears on the board

Two types of orders are generated automatically:

• Orders paid for online (by card, via Stripe) — these have already been paid for; you just need to prepare them.
• Orders marked ‘pay at the counter’ — to be settled before the transaction is finalised.

An unpaid online order never appears on the board: until the customer has paid, it remains invisible. You therefore only prepare confirmed orders.

Processing an order

Each order follows a one-way process. You move it from one status to the next, with no going back:

1. Received — the order has just arrived.
2. Accepted — you confirm that you accept this.
3. Coming soon — the kitchen’s getting started.
4. Ready — the dish is ready to be served or collected.
5. Finished — the order is complete.

Taking payment at the counter

An order paid for online has already been settled: no till action is required. For an order marked ‘pay at the till’, a ‘Cashier’ button allows you to record the payment once the customer has paid.

Tips

If you have enabled tips in the Restaurant Settings, customers can add them at the time of payment. You receive 100 per cent of these tips: Winslor does not take any commission.

Create a manual order

Are you taking an order over the phone or at the counter? Create it manually. You can save it as a draft and finalise it later, when it’s ready to be sent to the kitchen or to be paid for.

Find a previous order

The History tab lists all orders from the previous day, regardless of their status. You can reprint a preparation slip from here at any time.

Refunding an order

When you issue a refund for an order, a credit note is generated automatically — this is a legal document that provides an accounting record of the refund.

Card payments are processed via Stripe. If you haven’t already done so, follow the instructions to set up Stripe so that you can accept online payments and issue refunds.

Does this article not answer your question? Please email us at contact@winslor.com.